COMPLAINTS PROCEDURE

If you feel you need to complain about Greenfield Recovery Limited

At Greenfield Recovery Limited (“GRL”), we aspire to provide a professional service to all companies

and individuals with whom we have dealings and we take pride in the service we provide and always

do our best to deal with matters arising in a timely manner.

If you are concerned about any aspect of the service we provide we set out below our formal complaints procedure which you can use if you are dissatisfied with any aspect of our service. 

How to Complain

Whilst we will try to resolve any issues you have on the telephone, if you wish to make a formal

complaint, in the first instance you should set out your complaint in writing and send it to: 

Complaints
Greenfield Recovery Limited
Trinity House
28-30 Blucher Street
Birmingham
B1 1QH

 or email your complaint to: info@greenfieldrecovery.co.uk

 How GRL will deal with your complaint

• We will send you a written acknowledgement of your complaint by the end of the next business day.

• Your complaint will immediately be referred to the relevant Insolvency Practitioner or a Partner of GRL for review.

• As quickly as possible we will ascertain the background to the complaint and seek additional

information from you as required.

• Prior to contacting you with our conclusions, your complaint will be reviewed by a second Insolvency Practitioner or Partner within GRL. Our response will set out a full and clear explanation of the reasons for our conclusions.

• If dealing with your complaint becomes protracted, we will keep you aware of the steps that are

being taken to review and respond to your complaint, the likely timetable for the formal response and the reasons for any delay.

What to do if you are still dissatisfied

If after receiving our formal response you are still not satisfied that your complaint has been adequately answered, or at any time during the complaint procedure, you can refer your complaint to the Insolvency Practitioner’s Authorising Body through The Insolvency Complaints Gateway, details of which can be found at:

https://www.insolvencydirect.bis.gov.uk/ExternalOnlineForms/InsolvencyPractitionerComplaint.aspx

Sajid Sattar (I.P. No. 15590) is authorised to act as an Insolvency Practitioner licensed in the United Kingdom by the Institute of Chartered Accountants in England and Wales.

Nicholas Andrew Stratton (I.P. No. 20452) is authorised to act as an Insolvency Practitioner licensed in the United Kingdom by the Institute of Chartered Accountants in England and Wales.

Michelle Gillian Breslin (I.P. No 9579) is authorised to act as an Insolvency Practitioner  in the United Kingdom by Insolvency Practitioners Association.